Privacy Policy

1. Introduction

CARE AI UK ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our care referral platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact details (name, email, phone number)
• Care requirements and preferences
• Location information (postcode, town/city)
• For providers: business details, services offered, CQC information
• Payment and billing information

3. How We Use Your Information

We use your information to:

• Match care seekers with appropriate care providers
• Facilitate communication between care seekers and providers
• Process payments and manage subscriptions
• Improve our services and user experience
• Comply with legal obligations

4. Data Sharing

We share your care requirements with matched providers to facilitate the referral process. We only share full contact details with providers once they accept a referral. We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time by contacting us.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@careaiuk.com